Alert: Total Triage and Staff Training

From the 01st of October 2025 Derry Downs Surgery will be moving to a total triage model where all doctor appointments will be made via our consulting service Accurx. To request an online consultation, please click “Submit a new request” below. Read more

15TH October 2025 The surgery will be closed from 12:30pm-6:30pm for a half training day.
If you have an urgent query, please contact the GP OOH service on 0300 0032314.

If your call is not urgent or is about a referral, non-urgent result or non-urgent prescription please use the NHS App, MyChart, or contact the practice team tomorrow.”

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Derry Downs Surgery

Welcome to our new surgery website – we hope you find it useful


111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

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Contact Your GP Online
We have added a link to the NHS England You and Your General Practice page to help you better understand how general practice works and how we can work together to make your care as effective and supportive as possible.

This guide explains:
* What you can expect from us as your GP practice.
* What we ask from you to help us deliver fair and efficient care.
* How you can share feedback or raise concerns.

It’s all about clear communication, mutual respect, and making sure everyone gets the best from their GP services. We encourage all our patients to take a few minutes to read it – it’s a helpful resource for understanding your rights, responsibilities, and how we can support your health and wellbeing.

The publication is available in multiple languages and can be viewed on the same page. Please note that it may take a few minutes for the translated versions to open in your browser.

Your feedback is important to us.
Your views really matter to us and help us improve the care we provide. If you would prefer, you can also share your feedback with the NHS South East London Integrated Care Board (ICB) or through your local Healthwatch.

You can do so by contacting them directly or by clicking the link below to visit their website.

Visit the ICB website: Contact us – NHS South East London

Visit your local Healthwatch website: Home | Healthwatch Bromley

Please note, that if you share a concern with us and we think it needs to be handled as a formal complaint, we’ll let you know and make sure it’s managed through our usual complaints process.